{"id":1643,"date":"2017-01-07T07:54:36","date_gmt":"2017-01-07T15:54:36","guid":{"rendered":"https:\/\/addison.lwh.dev\/insights\/technical-program-managers-innovate-lead-and-solve-complex-and-interdependent-technology-problems\/"},"modified":"2017-01-07T07:54:36","modified_gmt":"2017-01-07T15:54:36","slug":"technical-program-managers-innovate-lead-and-solve-complex-and-interdependent-technology-problems","status":"publish","type":"post","link":"https:\/\/addisongroup.com\/insights\/technical-program-managers-innovate-lead-and-solve-complex-and-interdependent-technology-problems\/","title":{"rendered":"What Technical Program Managers Do"},"content":{"rendered":"\n<p><em>Contributed by AIM Consulting<\/em><\/p>\n\n\n\n<p>Benjamin Franklin wrote in 1789 that nothing is certain except death  and taxes. Another certainty today for modern enterprises is that  technical complexity is always increasing.<\/p>\n\n\n\n<p>The days when a \u201clarge IT project\u201d effectively meant \u201centerprise-wide\n system installation\u201d are long gone. Businesses today deploy large scale\n systems using services and micro services throughout their \norganizations. With systems being woven together in a complex tapestry, \ntechnology projects and initiatives demand incredibly precise \ncoordination, especially to make large scale changes.<\/p>\n\n\n\n<p>Fortunately, the Technical Program Manager (TPM) role has evolved to \nmeet this need. TPMs combine superb technical skills with \nprogram\/project\/process management skills to dig into thorny, critical \nissues and lead teams to solve large and complex technical problems.<\/p>\n\n\n\n<p>TPMs are particularly useful when technical requirements for a \nproject come from many teams, divisions, and applications with multiple \ndependencies. As service dependencies grow more commonplace with \nenterprise applications, more collaboration between teams is required to\n get things done.<\/p>\n\n\n\n<p>The role of TPM is standard at some companies, particularly ones \nwhere large SOA applications support the core business; indeed, some \nsuch companies have an entire team (or teams) of TPMs. However, many \ncompanies do not have this luxury. &nbsp;There are also occasionally projects\n where internal resources cannot be spared or where specific expertise \nnot commonly found in the company is needed. In these cases, bringing in\n an external TPM consultant can be a major boon.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ideal Qualities of a TPM<\/h3>\n\n\n\n<p>The primary skill every solid TPM must have is the ability to dive \ndeep to understand a supported technical stack and unite stakeholders \nand dependencies on tasks required to make changes to systems that meet \nbusiness requirements and are performant and scalable. To do this well, \nTPMs typically have a software development background as well as a \nproject management background.&nbsp; They are leaders with experience \npresenting to executives and managing disparate teams and will have \nworked within different types of organizations and verticals. This \nexperience allows a TPM to bring a diverse toolkit into any organization\n and solve very difficult problems.<\/p>\n\n\n\n<p>A superb TPM will have characteristics in three key areas:<\/p>\n\n\n\n<p><strong><em>Technical Depth<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Loves and understands technology<\/li><li>Can have deep technical design discussions<\/li><li>Can cover the pros and cons of using a certain architecture or technology<\/li><li>Can think creatively and innovate new technical and business solutions<\/li><\/ul>\n\n\n\n<p><strong><em>Program Leadership<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Has ample experience managing projects with technical and non-technical dependencies<\/li><li>Can influence all levels to do the right thing for the project and the client<\/li><li>Holds people accountable without authority as their manager<\/li><li>Communicates at a high level to all levels of an organization<\/li><\/ul>\n\n\n\n<p><strong><em>Tools and Experience<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Has experience leading enterprise-level projects in multiple methodologies and environments<\/li><li>Is not fazed with the complexity and problems of big technology projects<\/li><li>Is always level-headed under pressure<\/li><li>Has a large PM toolkit and the situational awareness to apply the right tool at the right time<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Types of Projects Do TPMs lead?<\/h3>\n\n\n\n<p>Every problem has a solution. The TPM\u2019s job is to find it and \nimplement it. The kinds of initiatives TPMs are becoming known for \ntackling include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Large-scale system development<\/li><li>Complex software refactoring engagements<\/li><li>Large SOA projects with multiple dependencies<\/li><li>Significant integration between backend systems<\/li><li>Large system implementations or replacements<\/li><li>Significant technical change such as continuous integration or continuous delivery<\/li><li>Any other type of project where innovation is required to overcome a significant problem.<\/li><\/ul>\n\n\n\n<p><strong>An example:<\/strong> At a multi-billion dollar global online \ntravel package company, a TPM from AIM addressed a long-standing \nsystemic incident-response issue involving the company\u2019s service \napplications. The TPM worked across 10 teams to develop and employ a \ncontinuous improvement model that added immediate value to software \nprojects while simultaneously making improvements to logging and alerts \nwithin existing applications.<\/p>\n\n\n\n<p><strong>Another example:<\/strong> At another large organization, an \nAIM TPM created a virtual inventory platform that anyone, regardless of \ngeographical location, could pull from without triggering false fraud \nalerts. The solution kept the virtual inventory open while isolating \nreal fraud instances to specific suppliers and locking those suppliers \nout immediately. The solution turned the organization\u2019s warehousing \nsystem inside-out and was a first-of-its-kind solution for the industry.<\/p>\n\n\n\n<p>Regular PMs can sometimes lead these initiatives too, but TPMs \nprovide deeper visibility into the technical layers of a project in a \nway that typical project managers cannot match. While a traditional \nproject manager is concerned about scope, schedule and budget, a TPM not\n only manages that, but also dives deeply into the problem with a team \nto determine how to engineer the way to a solution and can work with \ndependent teams without bring developers to meetings. To illustrate, a \ntypical project manager will identify a risk and direct an engineering \nteam to work on it. The team of engineers will then bring the solution \nback to the PM. Contrastingly, a TPM looks at the risk, digs into it <em>with<\/em>\n engineers to find the best solution to the problem, and then recommends\n a decision to leadership based on multiple choices. In this way, TPMs \nembody an integral part of the solution.<\/p>\n\n\n\n<p>The ability to comfortably work in the trenches is what enables TPMs \nto think through sticky challenges such as understanding the sequence of\n software events as data moves through systems, the tradeoff decisions \nthat organizations are often required to make when facing major change, \nand how to simplify and innovate to solve problems.<\/p>\n\n\n\n<p><strong>About AIM Consulting\u2019s TPM Program<\/strong>&nbsp;<\/p>\n\n\n\n<p>AIM Consulting\u2019s <a href=\"http:\/\/aimconsulting.com\/technical-program-management-lp\/\">technical program management capability<\/a> is part of its <a href=\"http:\/\/aimconsulting.com\/what-we-do\/delivery-leadership\/\">delivery leadership<\/a>  practice. With the experience and leadership to lead large technical  projects, AIM TPMs helps companies solve their deepest and most  challenging technical problems. With AIM Technical Program Managers, you  get \u201cdoers\u201d who understand the intricacies of technology as well as  \u201cleaders\u201d who can manage teams, define and refine complex requirements,  architect solutions, communicate at a high level to influence decisions  across the organization, and, ultimately, deliver results.&nbsp;<a href=\"http:\/\/aimconsulting.com\/contact\/tell-us-challenge\/\">Ready for a solution? Tell us about your challenge<\/a>.<\/p>\n\n\n\n<p>To read more thought leadership like &#8220;<a href=\"https:\/\/aimconsulting.com\/insights\/blog\/technical-program-managers-innovate-lead-solve-complex-interdependent-technology-problems\/\">Technical Program Managers Innovate, Lead, and Solve Complex and Interdependent Technology Problems<\/a>&#8220;, visit AIM Consulting&#8217;s <a href=\"https:\/\/aimconsulting.com\/insights\/blog\/\">blog<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contributed by AIM Consulting Benjamin Franklin wrote in 1789 that nothing is certain except death and taxes. Another certainty today<\/p>\n","protected":false},"author":9,"featured_media":1644,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[109],"tags":[],"post_function":[],"post_audience":[],"class_list":{"0":"post-1643","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-recruiting"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What Technical Program Managers Do | AIM Consulting Contributed Content<\/title>\n<meta name=\"description\" content=\"The role of TPM is standard at some companies, particularly ones where large SOA applications support the core business; indeed, some such companies have an entire team (or teams) of TPMs. However, many companies do not have this luxury.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aimconsulting.com\/insights\/blog\/technical-program-managers-innovate-lead-solve-complex-interdependent-technology-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Technical Program Managers Do | AIM Consulting Contributed Content\" \/>\n<meta property=\"og:description\" content=\"The role of TPM is standard at some companies, particularly ones where large SOA applications support the core business; 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